Justin H. wrote:
Hello,
We found out recently that we are on the HostingProviderIPList (found here https://docs.aws.amazon.com/waf/latest/developerguide/aws-managed-rule-group...) at AWS and it's affecting our customers' access to various websites. We are a datacenter, and a hosting provider, but we have plenty of enterprise customers with eyeballs.
We're finding it difficult to find a technical contact that we can reach since we're not an AWS customer. Does anyone have a contact or advice on a solution? Sadly we're not getting any traction from standard AWS support, and end users of the WAF list like Reddit and Eventbrite are refusing to whitelist anyone. Does anyone have any AWS contacts that might be able to assist? Our enterprise customers are becoming more and more impacted.
Justin H.