On Tue, 19 Dec 1995, Melise wrote:
Mr. Lewis,
If you are a Sprint customer and are not calling these service lapses to their Network Management Center's attention, you are not giving them the opporturnity to serve you properly.
Escalate the problem.
Well, when you call and you get some brand new temp (who sometimes I actually know irl and they can barely /spell/ computer) who says, "Uhm, we aren't having a problem". You then explain the problem to them and they go "Routing loop?" at which point you explain what a routing loop is so that they can write an intelligible trouble ticket, at which point you get in a queue where you get a call back by someone who at least know that Cisco makes routers an hour later, well, it doesn't inspire confidence (It does, however, inspire run on sentences). I stopped calling in anything except the most major of problems months ago (It was pointless, nothing got fixed unless I stayed on the phone long enough to actually teach the people what a router was, how the internet worked and then got ecalated, after about the third escalation I would get someone reasonably competent and they would fix it in ten seconds. I let someone else waste their time in the hold queue now.) Yes, I have bad feelings towards sprint. When they make a backbone that works then they should come back to the internet. As seen in sig files everywhere, "The internet was built to survive a nuclear strike? It can't even survive Sprint."
respectfully,
Melise Jones Sustaining Engineer BBN Systems and Technologies