The only issue,that I have experienced, with Nokia TAC is throwing stuff from team to team and before you get things done, each team has blamed the other team.
In light of this thread's contents, I have to give a shout out to Nokia
TAC. Maybe because we buy a lotta stuff and have a lotta maint
contracts, but they don't do things like what has been mentioned. Of
course, I see some stuff from Level 1 folks where I think 'whaaat???'
but they haven't done anything like what I have heard on this thread in
the past 5 years I have been using them. Even for 'informational'
tickets they respond quickly.
scott