Seth Mattinen wrote:
You should still be able to submit a ticket to SORBS, no? I was always under the impression that it was "open a ticket and wait or you are moved to the back of the line" with SORBS.
That is correct on all counts. Oh and to re-iterate a point made so many times in so many forums and so often ignored. Posting to any of my email personal addresses will not help your case at all.. ever.. in any way... and in fact posting to some of the old and disused ones will likely cause a spamtrap listing. SORBS Support is done through the SORBS support system (which is what it is
Michelle Sullivan wrote: there fore funnily enough!) Posting on mailing lists, or emailing to me, other SORBS staff, or GFI will result in various responses from completely ignoring you to sending you a PDF that tells you that you can only gain support through the SORBS support system - NO EXCEPTIONS. The only thing my email address is valid for is if the SORBS Support system is down for telling me such (and I have plenty of systems monitoring all components of it so an email is pretty pointless in most cases.) Robot rejection and refusal to delist is not a failure in the support system... Read the response and act upon the contents if you want a review. Sorry if that sounds harsh, but when you had seen even a couple of the idiotic messages I get, you'll understand why. Logging a ticket is simple if a little ownerous (it takes 7 clicks to get a ticket logged, 3 if you use the contact form!) Michelle PS: Here is an example or 5 of tickets logged in the support system (unedited except for the last) and all in the queue that specifically states "do not send listing or delisting requests here"... ---- Name: Yiannos Efthymiou Company: AT Multitech Corporation Type: company Primary OS: windows Skill Level: admin DB: ---- Yes a windows admin logged a support ticket with no IP address or domain, or well.. anything... ---- Name: Andrzej Wojciechowski Type: person Primary OS: windows Skill Level: luser DB: ---- And another .. these are the total contents of the tickets (email addresses are stored in the headers which I haven't reproduced for privacy... ---- Name: german perez Company: roulette partners s.a. Type: company Primary OS: unix Skill Level: admin DB: ---- Number 3.. ok now I'm going to skip down tickets until I find something other than just the auto-inserted stuff... This one logged no less than 3 of the same tickets... ---- Name: Danilo Jaramillo Company: sistemas inalambricos Type: company Primary OS: unix Skill Level: admin DB: Additional Information: why if the ip it's not used, you do not delist automatically??? ---- ... thought: "If it is not used how did it get listed in the first place?...and another... ---- Name: Vladimir Goloshchuk Type: na Primary OS: windows Skill Level: admin DB: Additional Information: Our ip used to be listed in more than 10 blacklists due to the spam breaks. We have cleaned our system and most of email blacklist databases have white listed us. There are only 3 databases left that still have our IP blacklisted. your database is one of them. Please white list our IP as email is a vital part of our customers business and this prevents from sending/receiving legitimate emails with other clients. Regards, Vladimir ---- Each of these have gone to http://www.sorbs.net/cgi-bin/support and clicked "No" to the question "Do you need help or support about a listing, delisting, or blocked IP address?" (it defaults to "Yes")* * They have also clicked through the following text: Please Note: Logging a support ticket about a listing using this form will result in nothing happening; you will not receive a reply from the support staff; nor will the request result in a listing or delisting. This form is for all the requests other than those for listing and delisting addresses, domains or mail servers. We also receive delisting request via the same method.... ----* *Name: Chris ****** Company: ******** Communications Type: company Primary OS: windows Skill Level: admin DB: Additional Information: We currentlym have a router with in our network that has its NAT listed with you. We have recently taken steps to elimanate this probelm. The IPs in question are within this subnet 24.***.***.225/29. Please let me know if we could have these delisted. Best Regards, Chris ******** ***** Communications Inc. ***-***-**** *****@******.ca ---- This one I did edit to remove the identifying details. It's obvious the person speaks English, so there is not the defense that they didn't understand the "STOP" sign or the text I have already posted. NO I DO NOT ACCEPT DELISTING REQUESTS OUT OF THE SUPPORT SYSTEM! Michelle