26 Dec
2008
26 Dec
'08
12:55 a.m.
On Thu, Dec 25, 2008 at 6:00 PM, Frank Bulk - iName.com <frnkblk@iname.com>wrote:
I don't think there would be a concern about off-shore support if we couldn't tell it was "off-shore".
You can't tell most of the time. The point that is relevant operationally is that off shoring can be a solid method to help significantly reduce costs. It can work easier for some functions than others. Level 1/Tier1 support seems like an excellent candidate for off shoring and I think that the measure is still quality of service from the provider verses if they off shore or not. Just my humble opinion. Happy Holidays! -M<