Anyone competent within AT&T Uverse?

Does anyone know anyone within AT&T Uverse who actually knows what TCP/IP is? Maybe even how to read a packet trace? I've been trying to get my static IP block working again since Saturday when they broke it while fixing an unrelated problem. I can't believe how incompetent their tech support has been on this. An hour into a chat with them and I finally realize they don't have a clue what I'm talking about...this is very frustrating... Their premise techs try very hard, but I get the strong impression that the network support people randomly perturb provisioning until it works again, and that's why they keep breaking unrelated things. I'm still wondering if this Internet stuff is ready for prime time... Thanks, Phil