The PSK passphrase is (by design) stored in a retrievable format by the Modem vendor, in this case Arris, but the same standard is supported by many other modem vendors. In DOCSIS cable modems this is most commonly done via SNMP against this specific OID:
clabWIFIAccessPointSecurityKeyPassphrase OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..63))
MAX-ACCESS read-create STATUS current DESCRIPTION "This object is defined in TR-181 Device.WiFi.AccessPoint{i}.Security.KeyPassphrase." REFERENCE "TR-181 Device Data Model for TR-069." ::= {clabWIFIAccessPointSecurityEntry 5
This is part of the CableLabs WiFi MIB:
http://mibs.cablelabs.com/MIBs/wireless/CLAB-WIFI-MIB-2017-09-07.txt
Which is is in turn based on the TR-069 sub-standard of TR-181:
https://cwmp-data-models.broadband-forum.org/tr-181-2-11-0.html#D.Device:2.Device.WiFi.AccessPoint.{i}.Security.KeyPassphrase
http://www.broadband-forum.org/download/TR-181_Issue-2_Amendment-2.pdf
Not only does this apply to cable modems, but many DSL and FTTH endpoints will also allow the service provider to retrieve your PSK passphrases and a litany of other settings.
This allows for end users to have their settings backed up in case of a device having to be replaced or much more commonly for call centers to be able to retrieve some of the settings, like the pass phrase, when a customer calls in because they can't remember it.