We decided against RT and use Redmine for tickets instead. We find Redmine to be much more user-friendly. On Jan 25, 2014 8:14 AM, "Franck Martin" <fmartin@linkedin.com> wrote:
On Jan 24, 2014, at 1:37 AM, Octavio Alfageme <palaemon@palaemon.es> wrote:
Hello everyone,
I work for a small service provider starting to offer MPLS services between Europe and several african countries. At present time we own a small Cisco network, but we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring complicated and expensive tools at present time.I would be grateful if you could recommend me opensource tools to cover these needs.
try https://abusehq.abusix.com/ or http://wordtothewise.com/products/abacus.html