From: On Behalf Of John Obi Sent: Wednesday, March 03, 2004 2:21 AM
MCI/WorldCom Monday unveiled a new service level agreement (SLA)
At the risk of sounding thoroughly underwhelmed... Uhm, where's the beef? All I see is the opportunity to get a service credit should one complain loud enough after a DoS attack. Maybe I'm missing something here, but I doubt it. I've never seen an SLA that guarantees 5 9's of reliability keep a T1 from going down - but the paper it was written on was nice... somewhat soft, and you didn't have to worry about your finger poking through it. -- Douglas A. Dever ACI/IT Network Services ALLTEL Communications Inc. 330.963.1720 ****************************************************************************************** The information contained in this message, including attachments, may contain privileged or confidential information that is intended to be delivered only to the person identified above. If you are not the intended recipient, or the person responsible for delivering this message to the intended recipient, ALLTEL requests that you immediately notify the sender and asks that you do not read the message or its attachments, and that you delete them without copying or sending them to anyone else.