RE: Best TAC Services from Equipment Vendors

That honestly is what my experience used to be but this has not been my observation recently, even when we as a large NSP provide all detail and literally ask about possible bugs. From: NANOG <nanog-bounces+john=vanoppen.com@nanog.org> On Behalf Of Joel Esler Sent: Thursday, March 7, 2024 11:46 AM To: Pascal Masha <pascalmasha@gmail.com> Cc: nanog <nanog@nanog.org> Subject: Re: Best TAC Services from Equipment Vendors It may be a pain in the butt to get Cisco equipment, but their TAC is sublime. If something is critical enough, and you push hard enough, Cisco will move heaven and earth to solve your issue.