No one wants to EVEN hear my horror stories about trying to use US West for bandwidth in New Mexico. 1) Dedicated T1 - Takes >1000ms to get to most sites on the internet, and this has been going on for 7 months. The best i've seen it, is about 200ms. 2) High packet loss. 3) Bad support, no response 4) Refusal to help trace smurf attacks. Responding with 'we dont do that' 'there's nothing that can be done' etc. 1 gw.netmdc.com (207.108.254.129) 1.802 ms 1.701 ms 1.719 ms 2 207.108.242.29 (207.108.242.29) 30.15 ms 20.047 ms 19.33 ms 3 207.108.240.219 (207.108.240.219) 20.304 ms 207.108.240.251 (207.108.240.251) 21.863 ms 35.917 ms 4 206.181.23.45 (206.181.23.45) 898.806 ms 871.499 ms * 5 * dfw2-core1-pt4-0-0.atlas.digex.net (165.117.52.54) 1016.41 ms 1025 ms 6 dfw2-core2-fa9-1-0.atlas.digex.net (165.117.52.102) 1082.72 ms 874.674 ms 726.922 ms 7 lax1-core1-pt8-0-0.atlas.digex.net (165.117.50.25) 890.003 ms 960.496 ms 929.894 ms 8 sjc4-core2-pt5-0-0.atlas.digex.net (165.117.53.74) 968.47 ms 1143.35 ms 1020.44 ms 9 sjc4-core1-fa5-1-0.atlas.digex.net (165.117.244.1) 998.47 ms 1034.6 AND this is from a company that doesnt even carry their own transit. They are just reselling other providers. From talking to the techs at their center, they are pushing all new mexico traffic through the albuquerque pop, which runs 5 T1's. 4 through digex, and 1 through uu. On Wed, 28 Oct 1998, John Golovich wrote:
Has anyone else received a phone call from a UUnet salesman out of the blue? It appears that he used the Boardwatch magazine, because he quoted me some information out of it about my company.
I simply can not believe the egos they have. I will never do business with UUnet, with this or any other company I am with. I use Fiber Network Solutions currently and am very happy with the service. Todd and Kyle are excellent at what they do.
The comments that peaked my anger the most were. "Im sure companies as small as yours would b content with someone as small as Fibernet"
When I stated to them that their company is one of the most expensive T1 providers, he responded with "Not every company is able to afford the best Internet that can be offered" (implying UUnet is directly that).
Any comments or stories that can be shared?
_ __ _____ __ _________ ______________ /_______ ___ ____ /______ John Gonzalez/Net.Engineer __ __ \ __ \ __/_ __ `__ \/ __ /_ ___/ MDC Computers/netMDC! _ / / / `__/ /_ / / / / / / /_/ / / /__ (505)437-7600/fax-437-3052 /_/ /_/\___/\__/ /_/ /_/ /_/\__,_/ \___/ http://www.netmdc.com [---------------------------------------------[system info]-----------] 11:55am up 17 days, 15:24, 3 users, load average: 0.00, 0.01, 0.00