Hi all, Anyone beyond front line support at cogento on list? Nanog is the last place I'd look for assistance but it seems support over at cogentco is not nearly what it used to be. Example MTR to cogen't own website (support doesn't utilize or understand MTR at all apparently): Host Loss% Snt Last Avg Best Wrst StDev 1. x.x.x.x 0.0% 196 0.5 11.7 0.3 186.8 35.2 2. x.x.x.x 0.0% 196 0.6 10.2 0.4 226.3 36.2 3. 38.88.249.209 0.0% 196 0.9 1.1 0.7 17.7 1.2 4. te0-0-2-3.nr13.b023801-0.iad01.atl 0.0% 196 1.0 1.0 0.8 2.0 0.1 5. te0-0-0-1.rcr22.iad01.atlas.cogent 2.0% 196 2.1 1.9 1.0 3.3 0.4 6. be2961.ccr41.iad02.atlas.cogentco. 2.6% 196 1.8 2.1 1.1 3.8 0.5 7. be2954.rcr21.iad03.atlas.cogentco. 2.6% 196 2.0 2.3 1.2 9.4 0.7 8. be2952.agr11.iad03.atlas.cogentco. 0.5% 196 2.7 2.6 1.5 6.8 0.6 9. cogentco.com 4.1% 196 2.1 2.0 1.0 16.8 1.1 Pretty much the same to anywhere. Packet loss begins at rcr22.iad01 and propagates all the way down the line. Worse during peak hours, gone late at night. After three days of no email response for my ticket, I called and after an hour of my life I want back, front line support cannot reproduce the loss. Final conclusion: "Your host is dropping packets". -- ~Randy