That's a great idea, use some lame Web 2.0 trend to communicate with actual real life customers. </sarcasm> Jeff On Fri, Jul 3, 2009 at 4:59 PM, Marshall Eubanks<tme@americafree.tv> wrote:
On Jul 3, 2009, at 4:29 PM, Ben Carleton wrote:
Yes it was.
On Jul 3, 2009, at 4:29 PM, Jeffrey Lyon wrote:
Wasn't Authorize.net affected by this? We received a support ticket about why Authorize.net is down today (I don't know either, I don't ask too many questions).
Authorize.net was for a while completely off the air, and companies that relied upon them were not getting credit card authorizations (and, thus, no ecommerce). I think it is still only partially functional.
Authorize.net has been communicating with customers mostly (entirely ?) with twitter - they are
@AuthorizeNet with a hash tab of #authorizenet
If you go there, you will see a lot of status messages like
#authorizenet (cont.) Do not manually submit ARB transactions b/c you run the risk of your merchants being double billed. 10 minutes ago from web
(i.e., 4:47 EDT).
You will also see a lot of posts from annoyed people if you search on #authorizenet
It's an interesting use of Web 2.0 for emergency communications.
Regards Marshall
Jeff
On Fri, Jul 3, 2009 at 4:21 PM, Tomas L. Byrnes<tomb@byrneit.net> wrote:
Earth is a single point of failure, where is your backup site?
[TLB:] Given that all my customers are on Earth, I don't need one if my customers also are "down".
-- Jeffrey Lyon, Leadership Team jeffrey.lyon@blacklotus.net | http://www.blacklotus.net Black Lotus Communications of The IRC Company, Inc.
Look for us at HostingCon 2009 in Washington, DC on August 10th - 12th at Booth #401.
-- Jeffrey Lyon, Leadership Team jeffrey.lyon@blacklotus.net | http://www.blacklotus.net Black Lotus Communications of The IRC Company, Inc. Look for us at HostingCon 2009 in Washington, DC on August 10th - 12th at Booth #401.