OpenDNS contact

Does anyone have a contact within OpenDNS? A friend's business is in extreme pain because a false-positive blacklisting and he hasn't been able to find a human to appeal to. The source of the bad initial report has retracted it and the usual "remove me from this blacklist" form has been filled out, but they're still hurting. Thanks, Mark -- Mark Costlow | Southwest Cyberport | Fax: +1-505-232-7975 cheeks@swcp.com | Web: www.swcp.com | Voice: +1-505-232-7992