6 Apr
2016
6 Apr
'16
4:52 p.m.
On Wed, 6 Apr 2016, Dan Mahoney, System Admin wrote:
My question for the group -- does anyone know if there's a "best practices" for sending maint notifications like this? An RFC sort of thing?
It falls in the category of "Doctor, it hurts when I do this. Don't do that." Even the most dense CSR managers figure it out after a few attempts. The other "don't do that" is never configure Music on Hold for any NOC/SOC lines. Few things are more annoying than a eight hour trouble shooting conference bridge, and one of the dozen NOC/SOCs on the bridge hits the Hold button.