On Thu, Aug 18, 2011 at 11:17:07AM -0700, Jeff Johnstone wrote:
On Thu, Aug 18, 2011 at 10:21 AM, Mark Keymer <mark@viviotech.net> wrote:
I am wondering what some of you guys do when your home ISP is down. At least those of you that don't give yourself internet. <snip> I know we have a wide range of people here some of which work for my Home ISP. and would love some feedback.
Sincerely,
Mark Keymer
I've had great luck by working through the system a couple of times until reaching a level 3 or 4 tech and then working things through. If you work with them, have them make a note on your account that acknowledges your technical skills and lets you bypass front line staff. I almost never get stuck talking to front line staff anymore, and I know my feedback has been helpful in problem resolution more than a few times :)
Get to know the techs, best solution, but it takes perseverance the first few times.
+1. I find it unfortunate that I've _had_ the opportunity to get to know the helldesk and local techs. People have a bad habit of taking overheight trucks down the street just behind my house, pulling the drop down from one of the two poles that theoretically support it at each end. -- Mike Andrews, W5EGO mikea@mikea.ath.cx Tired old sysadmin