On Fri, Jan 15, 2010 at 11:06 AM, Michelle Sullivan <matthew@sorbs.net> wrote:
I'm now marking this request as 'answered' as I think there's nothing more for me to do. If you feel otherwise, please reply to this message to re-open your ticket. In particular, if you change your rDNS information.
Each of the 4 tickets (the three by Ken) are all sitting in the state of "Answered" ... so at no point has a human had chance to see the issue and override the bot's decision.
Is it bad English? Is it not clear?
No, it is not clear.
Can anyone else give better wording that might result in less of an issue?
"Please reply to this message to reopen your ticket and escalate your case to a live human being." Regards, Bill Herrin -- William D. Herrin ................ herrin@dirtside.com bill@herrin.us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004