Jim Popovitch wrote:
But that doesn't really equate to network traffic (IMHO).
No, it doesn't. I didn't make the analogy to airlines, I responded to the analogy made by someone else.
If your upstream has an outage, it is more akin to a delayed departure rather than an airline bump or flight cancellation. You reach your destination later than planned (latency) and you may have to take a different route, but your packet^Wbutt gets through. Neither of those situations involve cash compensation, or penalties paid, by major airlines. At most you might get a few loyalty points. When overbooking results in a passenger being bumped to a flight that departs 2 hours later, your packet^Wbutt gets through too, but you also get compensation for the delay. An argument could be made that extensive outage/network problems (longer than 2 hours?) are similar in duration/effect, and that similar compensation should be due.
I'm not saying that I expect this to happen, I'm just saying that there's plenty of precedent for other types of businesses compensating customers beyond merely giving refunds. jc