What open-source or low-budget tools are operators using for SLA monitoring when the reports (current state and historical) should be available to customers ?
Here is one way to do it on the cheap. I have worked with Cricket and genDevConfig extensively. genDevConfig will scan a router and automatically create the cricket SNMP commands to pull the IP SLA statistics out, or what ever other statistics in which you are interested. This scanning parameters are stored in a cricket config file and the data in rrd files. A custom Perl script, with or without some Mason templating could be used along with a connection to a backend Postgresql database for user authentication. It should be relatively easy to create two tables: a) userid, username or email, password b) userid, router, interface/id for sla Then that data can be used in a Perl script to generate a page of customer specific graphs in a user-authenticated web site. Ray. -- Scanned for viruses and dangerous content at http://www.oneunified.net and is believed to be clean.