Roland Perry wrote:
In article <786BA8C0-B534-40FF-9126-1E33BD11CB3C@americafree.tv>, Marshall Eubanks <tme@americafree.tv> writes
That's a great idea, use some lame Web 2.0 trend to communicate with actual real life customers. </sarcasm>
I would assume they figured it was better than just remaining silent.
I'm about to recommend to an organisation that it [a twitter account] is better than posting news of an outage on their low-volume website, which will get swamped when too many people poll it for news.
What does the team think?
I don't understand why this is an either/or question. Why not post to both? Twitter is a great method of communication, for those that use twitter. But some people don't use twitter. So use every avenue you have. If you have a customer mailing list for announcements, send email. If you have a blog, post to the blog. I'm in the process of setting up posterous to post to a blog, myspace, facebook, and twitter all with one email. Can't get much simpler than that for getting the word out via all the channels (assuming that outbound email is working). (Obviously some businesses don't want/need myspace or facebook, but if you use them, post there too.) http://posterous.com/autopost Quoting: How does autoposting work? Just set up your other accounts here. The next time you post to posterous, we will instantly autopost everywhere else. Facebook profile newsfeeds will be updated each time you post to notify your friends. You can also autopost photos to your photo album and embed your blog directly in your profile. Twitter messages will use the title of your post up to 130 characters, and then append a shortened post.ly url. Flickr photos will be put automatically in your photostream. If you attach multiple photos, we'll post them all in the order we receive them. Blogs will be updated with the full content you send us. We'll host your images, music and files, so you don't have to lift a finger. You control where we post. Just email the right address and we'll do the right thing. Post Everywhere? post@posterous.com as usual Twitter? twitter@posterous.com Flickr? flickr@posterous.com Facebook? facebook@posterous.com Tumblr? tumblr@posterous.com Any other blog? blog@posterous.com Posterous only? posterous@posterous.com Combine them! flickr+twitter@posterous.com You can also address an email to #{text}@posterous.com and it will post to any site where the url contains that text. #apple@posterous.com will go to apple.wordpress.com and flickr.com/apple, but NOT banana.blogspot.com. jc