16 Jun
2020
16 Jun
'20
4:51 p.m.
On 16/Jun/20 22:43, Owen DeLong wrote:
Covering them all under vendor contract doesn’t necessarily guarantee that the vendor does, either. In general, if you can cover 10% of your hardware failing in the same 3-day period, you’re probably not going to do much better with vendor support.
In my experience, our vendors have been able to abide by their obligations when we've had successive failures in a short period of time, as long as our subscription is up-to-date. I am yet to be disappointed. Mark.