That email (cloud@disneystreaming.com) bounced back as undeliverable. -Aaron From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Michael Crapse Sent: Tuesday, November 12, 2019 7:27 PM Cc: NANOG list Subject: Re: Disney+ Geolocation issues There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact cloud@disneystreaming.com that i have reached out to in hope that they can hear our pleas. On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alandaluz@gmail.com> wrote: We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io> wrote: Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use? Mike