On Fri, Apr 29, 2022 at 6:07 AM Brian Turnbow <b.turnbow@twt.it> wrote:
Hi Norman
Anyone from Disney+ here? If you can reply off-list I'd appreciate it. I have emailed every place I can think of to solve a geoip problem affecting hundreds of customers, no reply in weeks.
Yeah we just went through the same thing. Many other providers in Italy have been impacted as well. Only way we found to resolve the issue was single customers opening tickets… We tried at the provider level but were continuously rebuffed. The single customers opening TTs had it resolved in minutes and after a bunch did the others were able to connect... If you do find a way to get it done on the provider level I would love to hear about it.
Brian
We're having a heck of a time with this, customers are posting all over social media about it etc. The company who does their ip classification is Neustar and we have been talking to them. For some reason they do not comprehend the fact that companies in these days must lease ip space due to the shortages. We are delegated ipv4 from a datacenter (in addition to our own ip space) which is all used for our eyeball network of home users. They said "This ip space is from a hosting company", which it is not.. it's from a datacenter where some of our core gear aggregates routes from all the carriers in that hotel. We backhaul all data out to our pops all over San Diego and it ends up in customers homes. Ips are properly delegated, but they tag them as VPN and HOSTING when they are not. Worse off, they said they won't change it. I asked them if they monitored NANOG and they didn't know what it was. Nice to know the people making those decisions are not paying attention to the network world and making those decisions that affect many many people. With great power comes great responsibility.