28 Dec
2020
28 Dec
'20
3:30 p.m.
On Mon, 28 Dec 2020 20:02:36 +0000, Mel Beckman said:
This means your staffing must be large enough to never have any queuing, or you’re giving away your paying customers' time to non-paying customers. Neither approach is scalable in a competitive business environment, because SOMEBODY is paying for all those resources, and if it’s your customers, they will buy elsewhere. Your approach only work until you run out of other people’s money.
I dunno. He's been doing it for 7 years, it sounds like it's sustainable in his environment.