I've never understood companies that acquire and don't completely integrate as quickly as they can. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Randy Carpenter" <rcarpen@network1.net> To: "JASON BOTHE" <jbothe@me.com> Cc: "nanog" <nanog@nanog.org> Sent: Monday, September 18, 2023 7:01:03 PM Subject: Re: Zayo woes The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional providers with completely different infrastructure and teams and they have done a very poor job at gluing it all together. I have seen service orders that have gone *years* without being complete. There are also currently some breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still have are quite tied up. -Randy ----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog@nanog.org wrote:
Does anyone know what’s happening at Zayo? Tickets are taking weeks and months to get resolved, much less get a tech assigned to them.
The folks answering the noc phone are mere order takers and are only reading from a script, manager on duty/escalation lines go to voicemail.
If anyone can help get to a human in the transport group, that would be great. I’ve given up all hope at this point.
Appreciated.
Jason