08/19/93 ANS NOC Test Scenario 15:30-20:30 EDT ANS has been refining the emergency procedures to be followed in the event of loss or partial loss of the Ann Arbor NOC facility. Procedures are defined for several scenarios, one of which we will test this Thursday, August 19 from 15:30 to 20:30 EDT. Test Scenario ------------- Situation requiring building evacuation, but not operational shutdown of our monitoring systems or loss of connectivity. Procedure: Elmsford engineering staff will remotely take over operation of the NOC. Our telephones will be forwarded to Elmsford engineering, who will provide NOC functions using the Ann Arbor systems remotely. Ann Arbor engineering and managerial staff will be available via offsite telephone and pagers to assist if necessary. Ann Arbor engineering staff are also capable of using dialup data connections from other locations, e.g., their homes, while simultaneously communicating with Elmsford by telephone. TEST SCHEDULED: August 19 15:30 - 20:30 EDT - -------------------------------------------- On Thursday Aug 19 from 15:30 - 20:30 EDT, ANS will conduct a "fire drill" test of Ann Arbor emergency procedures for the scenario described above while the NOC staff attends an off-site meeting. The Ann Arbor Network Operations Center will be evacuated of all ANS staff. The NOC telephones will be forwarded to Elmsford, where Elmsford staff will conduct Network Operations. The Ann Arbor engineering and managerial staff will be reachable by cellular phone and pagers in the event of difficulty with our emergency procedures. In the event of difficulty with the emergency procedures test, the Ann Arbor staff will resume operations in the NOC within 10 minutes. Subsequently, ANS will examine the results of the test and further refine emergency procedures as appropriate. Service degradation encountered during a NOC emergency is not acceptable to ANS. Please inform us of any service degradation caused by this test. While this is only a test, we wish to be as prepared as possible to offer complete NOC services and transparent changes to all of our customers in the event of a real emergency. In the event of an actual emergency, experience from this test will prove invaluable. Thank you for your cooperation. --Deborah J. Boyer ANS Network Operations