Derek Elder wrote:
This describes another major problem in our industry. Policy and Procedure. Can you think of any other industry where the =primary= contact to the World could leave the company and no one from an operational perspective would think to let the world know they had left? :)
Try all of them? One of the things I did to put myself through school was work as an office temp. As such I used to do a lot of phone work and in every office I ever went into one or both of the following was true: 1. All or most of the "official" contact info was out of date, including the company's own directories, etc. 2. The good companies/individuals that I worked for or with had a list of the "real" people who actually knew what was happening and could get things done. This included companies from the smallest local mom and pop office up to the national headquarters of a major residential mortgage company. The only differences I see between those companies and our industry is that there are situations where someone might actually *need* to contact your NOC on an "emergency" basis, and (and this is crucial) it's to YOUR advantage to have accurate contact info because if there is a problem it's better for your business to have it taken care of sooner rather than later. To date the fiduciary motivation hasn't been sufficient to encourage anything close to universal accuracy of contact information. My personal belief (hope?) is that this will change long before the government considers getting involved because the costs related to not being reachable will eventually exceed the costs of keeping the contact info up to date (if they haven't already). Doug