Exodus / Clue problems

Hi, Sorry to cross post, but is there anyone monitoring this list from Exodus with 1/2 a clue who might be able to help me? I called the NOC with an in-progress abuse and was told : 1) We don't know who owns that IP 2) We can't get into our own routers 3) We don't have a ticket system 4) The abuse people have a ticket system, but only if we can associate it to a customer (See #1) 5) We don't know how often the "abuse@" is checked 6) Email us the logs, and thanks for calling. AAAAAAAAARRRRRRRRRRGGGGGGGGGGGHHHHHHHHHHHHH!!!!!!!!!!!!!!! Tuc/TTSG