Hello NANOGers, We're a regional CLEC and I've had a BGP filter change request in to CenturyLink for 3 days. I've had no luck trying to get this processed. I tried calling in tonight because, you know, my expectation these days is that every serious internet backbone company staffs a 24/7/365 NOC capable of dealing with IP and BGP routing issues / changes. I managed to escalate to a "TAC supervisor" who assures me that they in fact have nobody staffed after-hours who can do this kind of work. *boggles* I had no trouble getting the exact same request processed by XO, Cogent, Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a few hours, many of them at night (you know, when it's kind of like better to do such changes anyway). So does anyone have the contact for a real, honest-to-god IP NOC engineer at CenturyLink? Or did I make a mistake assuming CenturyLink is a serious, carrier-class player? Thanks for any help. Jawaid