We just acquired an office.  Their service is hosed up and their IPs are routing out of Washington State to Ashburn VA before dying.  A tech is on-site and says there's something wrong with the account and that it might be because it's a "national account".

I asked him to just set me up with new service.  He said he can't and I have to go through a sales rep or the support number.

My sales guy isn't answering and every time I wade through 5 minutes of IVR and reach a human and explain it, they say "hang on a moment" and then I'm transferred back to the IVR.

I desperately need to fix the issue with static IPs on the existing account or get new service installed because we're supposed to be live Monday morning at 7:30 AM local time.

-A