On Tue, 2010-02-02 at 12:26 +0000, gb10hkzo-nanog@yahoo.co.uk wrote:
Nothing in the IT / ISP / Telco world is ever going to be perfect, far too complex with many dependencies. Yes you might play in your perfect little labs until the cows come home ..... but there always has been and always will be an element of risk when you start making changes in production. Face it, unless you follow the rigorous change control and development practices that they use for avionics or other high-risk environments, you are always going to be left with some element of risk.
Agreed. I'd say that 10 minutes of checklist creation at the onset of a change plan, then 5 minutes of checklist revision/debrief per day is time well spent. After a couple of months attitudes to SOPs usually change. _insert duplicate of aviation-style check-listing and human factors reporting thread here_ Gord -- next thread: Stateful Firewalls vs Randy, round two, `ding-ding` followed by: "help - SORBS has me blacklisted", again :)