Yes.  It's dumb and shows how out of touch Juniper is with it's customers.

Just make up some numbers.  Tell them there's a billion dollars of opportunity in the pipeline and you have 1000 sales people.

Aaron



------ Original Message ------
From "chiel via NANOG" <nanog@nanog.org>
To nanog@nanog.org
Date 10/11/2024 4:25:57 AM
Subject Frustration with increasing information demands from Network Vendors

Hi,

I have an handful of Juniper devices (mx204 / QFX5100). I recently bought a new QFX5110 switch I want to update to a newer software release.

My account on the Juniper website seems to be disabled and therefor I send an email to customer care. They replied with a form that I have to fill in. A couple of of the questions are " $ Revenue Range ", "# of Sales Reps", "# of Office Locations". " Details of potential opportunities in progress (also Provide)".

I only filled in the form with my own details (name, email address, etc..) and said I refused to give information about the other questions. Juniper (customer care) replied with " Please note we need these details to reinstate the account. We can not proceed if the form is incomplete . "

I really really really find it disgusting that companies have no problem asking for this kind of information!! Its not only Juniper but also other major brands.

I just bought a single switch and I can't update it without sharing all this information.

I'm I do only one that feels this strongly about this?