Re: "Your Call Will Go To A General Access Line at the Public Safety Answering Point (PSAP). This is different from the 911 Emergency Response Center where traditional 911 calls go." In talking with my local PSAP about VoIP services and this particular issue, they (PSAPs collectively) are fairly displeased with Vonage-like services and how it introduces delay into their process which is all about time sensitive information. With the advances in E911, cell phone location services, etc. which all increased the speed of identifying caller location and identity, residential VoIP services have set things back a fair amount. The "General Access" line that Vonage's text mentions means different things to different PSAPs and some (mine anyway) prioritize calls coming in on this line to the lowest queue and with some areas it may not even be answered outside of core operating hours or during high-call periods. I'm not saying (nor do I hope the PSAPs are either) that Vonage should cease and desist service because of the 911 issues, rather greater partnership needs to be initiated to insure that VoIP service and POTS have the same priority for 911 and that all possible information is transmitted in a timely manner for 911 dispatchers to get the right services to you as fast as possible. I read on a Vonage customer forum about "testing" your 911 service with them, I don't know that I'd advocate that as the PSAPs will likely be ticked. But again, it emphasizes a point about collaboration between Vonage and the areas it supports to insure customer safety. If you are a Vonage customer, I'd urge you to verify your 911 info with them. Sure you'll hopefully never need the service, but if your house is on fire or your child is choking or whatever the unfortunate event is, will you really be able to give them your full address and call-back number in a time of crisis? I hope so... Sorry about the soapbox, I have strong feelings on this one... - Scott Scott.altman@target.com Paid-on-call firefighter and network guy