On 25 Sep 2001, Paul Vixie wrote:
Of those, who sucks least? Does paying extra for UUNET actually get you anything extra (better customer service, better billing/accounting service, better trouble ticket tracking and reporting)?
i've just got to say that uunet's monitoring and trouble ticketing is Great. i don't know whether their backbone is good or not, but their proactive monitoring and subsequent issue tracking is just Great, that's all, Great. whoever set it up should definitely buy themselves a cigar, or whatever.
Paul, Would you say UUNET handling of (non-direct customer) abuse complaints tracking to be great as well ? If the answer to the above Q is yes would said tracking be the same for less well known net.persons than you ? Thanks, Rafi -- Rafi Sadowsky rafi@oumail.openu.ac.il Network/System/Security VoiceMail: +972-3-646-0592 FAX: +972-3-646-0454 Mangler ( :-) | FIRST-REP for ILAN-CERT(CERT@CERT.AC.IL) Open University of Israel | (PGP key -> ) http://telem.openu.ac.il/~rafi