RE: What do you do when your Home ISP is down?

I remember when I used to use our cable company for internet. It sucked. I had business service from them and everytime any issue would occur(even if is a routing issue like you mentioned) they want to reboot the modem, computer, etc and end the call with would you like us to dispatch someone to your house. Like that is going to fix it. I now use two isp's at home with a dual wan router I setup to load balance the two connections. They are both local ISP's but it costs just slightly more than I was paying to the cable company and has been decent. At least they don't want to send someone to my house every time I call :)