Work through your provider, I would start with you local end. They should help you, you ARE their customer. If not, you need a new provider. Look into out of band management. Robert D. Scott Robert@ufl.edu Senior Network Engineer 352-273-0113 Phone CNS - Network Services 352-392-2061 CNS Phone Tree University of Florida 352-392-9440 FAX Florida Lambda Rail 352-294-3571 FLR NOC Gainesville, FL 32611 321-663-0421 Cell -----Original Message----- From: Brian Raaen [mailto:braaen@zcorum.com] Sent: Thursday, September 03, 2009 7:29 AM To: nanog@nanog.org Subject: Need Help Getting IP Unblocked by AT&T I'm not sure where to take this issue. The Regular AT&T NOC contacts are refusing to talk to me since I do not have a circuit ID, and do not seem to have any understanding about transiting issues. I am unable to fully monitor and manage a router I control, as all traffic bound to its lan IP that transits through the AT&T network is blocked. The Router is connected to a Verizon circuit, but any connection that transits through AT&T is blocked. The ip in Question is from a direct ARIN allocation that I control. I have attached a ping demonstrating that I am receiving an ICMP deny from an AT&T core router. I have also attached a traceroute to both the offending IP and the WAN IP which appears to be working. braaen@brian-debian:~$ ping gw.bwtc.net PING gw.bwtc.net (72.14.76.1) 56(84) bytes of data.
From 12.89.27.105 icmp_seq=1 Packet filtered From 12.89.27.105 icmp_seq=3 Packet filtered ^C --- gw.bwtc.net ping statistics --- 4 packets transmitted, 0 received, +2 errors, 100% packet loss, time 3004ms
braaen@brian-debian:~$ sudo traceroute-nanog -AO gw.bwtc.net [sudo] password for braaen: traceroute to gw.bwtc.net (72.14.76.1), 64 hops max, 40 byte packets 1 gw-alpha.america.net (69.60.176.65) [AS4452] dns@america.net 3 ms 3 ms 3 ms 2 gw-alpha.america.net (69.60.176.65) [AS4452] dns@america.net 3 ms 3 ms 4 ms 3 69.60.160.8 (69.60.160.8) [AS4452] dns@america.net 13 ms rtrs00.america.net (69.60.176.21) [AS4452] dns@america.net 13 ms 69.60.160.8 (69.60.160.8) [AS4452] dns@america.net 13 ms 4 69.60.160.8 (69.60.160.8) [AS4452] dns@america.net 12 ms 35 ms 17 ms 5 gig4-16.core2.suw1.qualitytech.com (64.88.172.145) [AS20141] dnsadmin@globix.net [MPLS: Label 673 Exp 0] 15 ms 14 ms 25 ms 6 gig4-16.core2.suw1.qualitytech.com (64.88.172.145) [AS20141] dnsadmin@globix.net 14 ms 14 ms 18 ms 7 ten8-3.peer1.suw1.qualitytech.com (64.88.172.197) [AS20141] dnsadmin@globix.net 14 ms 12 ms 14 ms 8 border11.tge3-3.qts-1.acs.pnap.net (64.94.3.113) [AS14745] hostmaster@pnap.net 14 ms 14 ms 14 ms 9 core1.te2-2-bbnet2.acs002.pnap.net (64.94.0.79) [AS14745] hostmaster@pnap.net 14 ms core1.te2-1-bbnet1.acs002.pnap.net (64.94.0.15) [AS14745] hostmaster@pnap.net 14 ms 12.86.102.5 (12.86.102.5) [<NONE>] rm-hostmaster@ems.att.com 14 ms 10 12.86.102.5 (12.86.102.5) [<NONE>] rm-hostmaster@ems.att.com 13 ms 23 ms 13 ms 11 cr1.attga.ip.att.net (12.122.141.2) [<NONE>] rm-hostmaster@ems.att.com [MPLS: Label 16745 Exp 0] 40 ms cr2.ormfl.ip.att.net (12.122.5.141) [<NONE>] rm-hostmaster@ems.att.com [MPLS: Label 20348 Exp 0] More labels 40 ms More labels 40 ms 12 cr2.ormfl.ip.att.net (12.122.5.141) [<NONE>] rm-hostmaster@ems.att.com More labels 40 ms More labels 41 ms More labels 40 ms 13 cr2.nwrla.ip.att.net (12.122.30.77) [<NONE>] rm-hostmaster@ems.att.com [MPLS: Label 0 Exp 0] More labels 40 ms gar1.nwrla.ip.att.net (12.123.153.85) [<NONE>] rm-hostmaster@ems.att.com 38 ms 38 ms 14 gar1.nwrla.ip.att.net (12.123.153.85) [<NONE>] rm-hostmaster@ems.att.com 50 ms 38 ms 38 ms 15 12.89.27.106 (12.89.27.106) [<NONE>] rm-hostmaster@ems.att.com 43 ms 44 ms 44 ms 16 * * 12.89.27.105 (12.89.27.105) [<NONE>] rm-hostmaster@ems.att.com 44 ms !A braaen@brian-debian:~$ sudo traceroute-nanog -AO 157.130.26.166 traceroute to 157.130.26.166 (157.130.26.166), 64 hops max, 40 byte packets 1 gw-alpha.america.net (69.60.176.65) [AS4452] dns@america.net 4 ms 3 ms 6 ms 2 gw-alpha.america.net (69.60.176.65) [AS4452] dns@america.net 3 ms 3 ms 3 ms 3 rtrs00.america.net (69.60.176.21) [AS4452] dns@america.net 14 ms 13 ms 13 ms 4 69.60.160.8 (69.60.160.8) [AS4452] dns@america.net 13 ms 13 ms 12 ms 5 66.0.192.194 (66.0.192.194) [AS20141] dns@deltacom.net 13 ms 13 ms 15 ms 6 gig4-16.core2.suw1.qualitytech.com (64.88.172.145) [AS20141] dnsadmin@globix.net [MPLS: Label 673 Exp 0] 30 ms ten8-3.peer1.suw1.qualitytech.com (64.88.172.197) [AS20141] dnsadmin@globix.net 14 ms gig4-16.core2.suw1.qualitytech.com (64.88.172.145) [AS20141] dnsadmin@globix.net 34 ms 7 ten8-3.peer1.suw1.qualitytech.com (64.88.172.197) [AS20141] dnsadmin@globix.net 19 ms 13 ms 13 ms 8 core3.tge4-1-bbnet1.acs.pnap.net (64.94.0.3) [AS14745] hostmaster@pnap.net 14 ms core3.tge4-1-bbnet2.acs.pnap.net (64.94.0.67) [AS14745] hostmaster@pnap.net 14 ms 15 ms 9 core3.tge4-1-bbnet2.acs.pnap.net (64.94.0.67) [AS14745] hostmaster@pnap.net 14 ms core3.tge4-1-bbnet1.acs.pnap.net (64.94.0.3) [AS14745] hostmaster@pnap.net 14 ms 15 ms 10 TenGigabitEthernet3-4.ar5.ATL1.gblx.net (207.218.80.217) [AS3549] dns@gblx.net.80.218.207.in-addr.arpa 14 ms 14 ms 14 ms 11 ge4-3-1000M.ar3.PTY1.gblx.net (67.16.135.18) [AS22566] dns@gblx.net 18 ms 14 ms 14 ms 12 0.so-1-1-0.XT1.ATL4.ALTER.NET (152.63.86.170) [<NONE>] hostmaster@uu.net 14 ms 49 ms verizon-1.ar2.ATL2.gblx.net (64.208.110.170) [AS3549] dns@gblx.net 17 ms 13 0.so-1-1-0.XT1.ATL4.ALTER.NET (152.63.86.170) [<NONE>] hostmaster@uu.net 33 ms 14 ms 16 ms 14 0.so-7-1-0.XL3.BOS4.ALTER.NET (152.63.0.209) [<NONE>] hostmaster@uu.net 42 ms 48 ms 49 ms 15 POS6-0.GW10.BOS4.ALTER.NET (152.63.17.37) [<NONE>] hostmaster@uu.net 41 ms 42 ms 41 ms 16 * networkinnovations-gw.customer.alter.net (157.130.26.166) [<NONE>] hostmaster@uu.net 53 ms * -- ----------------- Brian Raaen Network Engineer email: /braaen@zcorum.com/ <mailto:braaen@zcorum.com>