JB> Date: Thu, 22 Jul 2004 00:43:59 -0400 JB> From: John Bittenbender JB> ----- Original Message ----- JB> From: Mark Kent JB> JB> > The telco is not your friend. JB> JB> Indeed. But be nice to the techs, save the anger for their JB> management. Depending on the telco, craft may well be your friend. Although SBC [mis]management has often made me seethe with anger, craft has _always_ been very helpful and truthful. Rule of thumb: The people who need a strong butt-chewing will hide from you, shielded by subordinates and "meetings". The visible people want to help; keep in mind what can happen when they like you better than their own management. YMMV, of course. Eddy -- EverQuick Internet - http://www.everquick.net/ A division of Brotsman & Dreger, Inc. - http://www.brotsman.com/ Bandwidth, consulting, e-commerce, hosting, and network building Phone: +1 785 865 5885 Lawrence and [inter]national Phone: +1 316 794 8922 Wichita _________________________________________________________________ DO NOT send mail to the following addresses: davidc@brics.com -*- jfconmaapaq@intc.net -*- sam@everquick.net Sending mail to spambait addresses is a great way to get blocked.