First of all, we use a mixture of layer 2/3 private lines and DIA circuits. You don't know our infrastructure, stop being condescending. It goes against the spirit of this mailing list.
Second, yes, the Internet is protected. Both public and private lines. I know this because we have TSP coded circuits and I spent four years at a Tier I ISP servicing TSP coded circuits
Third, the trouble we had was a third party service having congestion issues. They are hosted by the same CDN as Call of Duty. The problem was both outside of our control and our third party service's control. The chokepoint was between ISPs/IXPs and the CDN. I've seen this time and time again while working at the aforementioned ISP. Saturated links on ISP/IXP/CDN networks. This is where the TSP code comes in. In this day and age of cloud services, it is financially unfeasible for every company to have a private line to every single cloud provider. That's preposterous to even suggest.
The Internet is not a telecommunications service, according to your
FCC. If you want predictability, buy WAN circuits, not Internet
circuits. If your provider is co-mingling Internet and WAN
traffic (i.e. circuits with defined endpoints vs. public Internet or
VPN), then you need to talk to them about their prioritization.
If you have mission critical applications, put them on mission critical
infrastructure, not the public Internet.
Oh, that's right - Internet circuits are cheaper than WAN
circuits
Clayton Zekelman
Managed Network Systems Inc. (MNSi)
3363 Tecumseh Rd. E
Windsor, Ontario
N8W 1H4
tel. 519-985-8410
fax.
519-985-8409