On Sat, 4 Nov 1995, Hans-Werner Braun wrote:
I think you're confusing "quality" with "locked into contract." If you have quality, being locked in with fixed rates and service is a good thing. If you don't have quality it's a bad thing.
Try real hard not to blame the provider, but the idiot who signed a contract that doesn't have performance guarantees. We [ACES Research] offer our clients contracts, and if they want to pay for performance guarantees, those too. None of them whine, so I assume they're happy and not upset. Some of
.... just saw this: how does ACES then guarantee, e.g., that abc.cd.com is reachable whitn certain quality parameters, when that site is overseas? Of course, if a customer wants it, I can always guarantee overseas reachability by buying a line, signing up abc.cd.com on the other side on my network, and have that used strictly by that customer. Redundancy too: other side around of the blue ball. No problem. But are we talking about this here? Mike
them have locked rates till '98 that are just too good to mention.
This is a reasonable and appropriate response. The problem, I guess, is that the environment is young and people do not know what is reasonable to ask for in terms of service metrics, and service providers may not know what is reasonable to offer. Do you (or others) have suggestions about those, that could be used to address many of the concerns? We do not have to fix things 100%, I guess, but it would be nice to get to some high degree, rather than retaining status quo. Can we use them in the inter-ISP realm?
---------------------------------------------------------- IDT Michael F. Nittmann --------- Senior Network Architect \ / (201) 928 1000 xt 500 ------- (201) 928 1888 FAX \ / mn@ios.com --- V IOS