Hello, Lets go through this... On Wed, Nov 18, 1998 at 08:53:04AM -0500, Adam Rothschild wrote:
All I want is, when such obvious and widespread abuse is coming from their (Exodus's) customers, they step in and do *something* (that something being contacting the customer, and severing connectivity if the problems do not cease in a reasonable amount of time), rather than just ignoring this entirely. Am I being too idealistic here?
Lets see.. you don't count hours of time put in by the NOC and the Engineering teams to assemble logs, consult other parts of the company, contact the customer and get permission to disconnect his machine doing something? I'm trying to figure out exactly what you want, and I'm having a lot of trouble. Its been VERY clearly stated here that the machine was offline reletivly soon after the first contact was made to the Exodus NOC, I guess you think this is magic, the machine simply disconnected itself and the problem resolved? Exodus will not reveal anything else about this situation, just like they would not reveal anything else if this had been you, or any other customer who had been compromized. If the customer feels the need to comment, that is fine. The fact of the matter is, I've been on the other side of WAY TOO MANY attacks to think that Exodus did nothing. The sheer number of compromized machines on the Internet at this time is mind boggling. I personally easily shut down 10 to 20 machines a week, on my own time, by contacting and educating system admins. But there are machines that have been compromized for months and are STILL active, now THAT I would call not doing something. I'm noticing you are not commenting on the other machines that are/were hitting you, maybe its time to turn to an operational view on these postings and talk about how well those are/have been handled. I'd like to see exactly how responsive everyone else is, and if you have been able to get machines shut down in less then 3 hours.
I guess this is more an issue of NSP policy/responsibility/expectations than of Exodus suckage...
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