Hi. Dale Johnson is moving to a different position at Merit, the "Network Management Systems" group manager. So this opens up the following position, FYI. Mark The University of Michigan and Merit Network, Inc. are seeking applications for the position of Network Operations Center Manager. The NOC is located at the University of Michigan, and the candidate will be employed by the University. Send applications to Tina Pryor, ITD-Resource Administration, University of Michigan, 519 W. William, Ann Arbor, MI 48109. The University of Michigan is an equal opportunity employer. Refer to the University's posting number: A-121032-TP ---------------------------------------------------------------- TITLE: Manager, Information Technology Division-Network Operations Center BASIC FUNCTION Provide management, leadership and vision in network operations for national, state, and campus networking within The University of Michigan-ITD Network Systems, including UMnet, MichNet, and the NSFNET and ANS networks. The primary focus of the Network Operations Center is hour-to-hour and day-to-day operations of the various networks, including the development and reliable execution of standard operating procedures in a 24-hour per day, 7 day per week operations environment. The Center also manages large amounts of critical configuration information, and production of routine reports on Network Performance. CHARACTERISTIC DUTIES Provide leadership and management of the Network Operations Center. Produce and guarantee reliable execution of Center responsibilities, given the resources available. Arrange for new procedures to meet the operational requirements of rapidly changing technology. Define the support needs for the Network Operations Center. Work with the Center's customers and engineering support groups to establish their operational needs. Arrange for resources to meet those needs. Respond to network and Operations Center emergencies as needed on a twenty-four hour basis. Evaluate and report on the Center's technical performance for administrative and customer audiences. Coordinate projects with other groups and managers in Network Systems and the with the Center's vendors and corporate partners. Develop staffing plans and goals, hire and train new staff, assign and prioritize projects, promote professional development and provide general functional and administrative supervision of Network Operations Center staff to meet unit objectives. Represent the Network Operations Center, Merit, and the University of Michigan on national and international committees, standards bodies, and other appropriate organizations, including providing leadership of such groups. Present the Network Operations Center, Merit, and the Networks to varied audiences via tours, lectures, and other presentations. Arrange for maintenance and physical improvements to the Network Operations Center facility. QUALIFICATIONS A Bachelor's degree in computer science, electrical engineering, applied mathematics or other related discipline. A Master's degree or an equivalent combination of education and experience is preferred. Significant knowledge and experience in the Internet and Unix environments, including knowledge and experience in managing networks using the TCP/IP protocol suite is required. Considerable knowledge of and five years experience in data networking. Three years of operations coordination experience is required, with at least two at a staff management level preferred. Ability and vision to supervise the design and coordination of large scale, complex projects, establish goals, and meet objectives is required. Ability to communicate well with technical and administrative people, and work cooperatively with staff, peer managers and upper management is required. Ability to delegate responsibility and be accessible to technical staff is required. Active participation in networking organizations at a national level is desirable. Three or more years of computer programming experience is desirable. Commitment to quality operations and a vision of the future is required.