Hello? Exodus?

Another desparate cry for help... Could some high-ranking person from Exodus please drop me a note (privately)? I have an issue (seemingly simlpe) that has gone on for 4 days without resolution, despite numerous calls and e-mails to your support staff, and numerous broken promises that followed. My deepest appologies for contributing to the static of this list. Unfortunately, I see no viable alternatives. Thanks, Adam