Robert, and all,
2) Having the requisite AOL contact information in any event - might be important toward at least partially achieving a resolve to future problems.
Also let me remind folks that this is exactly what EDDB is for - to provide a place to find contact information in situations such as this. (Yes, that information is in EDDB.) We have contact information for senders, ISPs, and spam filtering companies. Information provided *by* them, not culled from elsewhere - this is them saying "if you are a participant in EDDB, you can contact us directly here:________" I'm not pushing this to get EDDB payments from folks here - in fact, if you contact me directly off-list I'll tell you about the *very* healthy NANOG discount. :-) http://www.isipp.com/eddb.php Anne P.S. If you want a laugh, check out our new Slam a Spammer graphic, at http://www.isipp.com/slamspammer.php Anne P. Mitchell, Esq. President & CEO Institute for Spam and Internet Public Policy