2 Jun
2016
2 Jun
'16
12:03 a.m.
Have you tried cdnetops@netflix.com ? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Jun 1, 2016 11:56 PM, "Bill Woodcock" <woody@pch.net> wrote: > > > On Jun 2, 2016, at 6:27 AM, Matthew Kaufman <matthew@matthew.at> wrote: > > > > Every device in my house is blocked from Netflix this evening due to > their new "VPN blocker". My house is on my own IP space, and the outside of > the NAT that the family devices are on is 198.202.199.254, announced by AS > 11994. A simple ping from Netflix HQ in Los Gatos to my house should show > that I'm no farther away than Santa Cruz, CA as microwaves fly. > > > > Unfortunately, when one calls Netflix support to talk about this, the > only response is to say "call your ISP and have them turn off the VPN > software they've added to your account". And they absolutely refuse to > escalate. Even if you tell them that you are essentially your own ISP. > > > > So... where's the Netflix network engineer on the list who all of us can > send these issues to directly? > > > > Matthew Kaufman > > Matthew, haven’t you told your ISP to stop using the dreaded 198 space? > Everyone knows those are magic addresses that belong to NetGear! :-) > > -Bill > > > > >