Hello everyone, not sure if this is off topic or not since it is will be operational in nature if I can ever get the service set up. :-) I'm having the pleasure, or lack thereof, of ordering some data connectivity via a very large clec which requires the ilec to provide the local loops. Well we're about two months past the estimated install completion and all I get from the clec is continuous blame pointed at the ilec who has now missed three install dates and in turn has wasted staff time sitting there from 8 to 5 each of the days; assuming they were really scheduled in the first place. I know the two types of entities don't particularly like each other but at this point how do I tell who's lying to me? I have supposed work order numbers for the ilec but I don't have any direct contact with them to see if they are real numbers and if the disposition of the previous work orders are what the clec has told me or if they are messing things up themselves and trying to cover it up. Thanks, David