Matt, I believe the thought process is that if I'm not renting the device from the MSO, why would they log said info. As Scott said, there can be many reasons as to why they would grab it and add to the users account. Same as making sure modems, whether that's MSO owned or customer owned are on the latest firmware. Luke Ns -----Original Message----- From: Matt Hoppes [mailto:mattlists@rivervalleyinternet.net] Sent: Wednesday, April 24, 2019 7:27 AM To: K. Scott Helms Cc: Luke Guillory; NANOG Subject: Re: Comcast storing WiFi passwords in cleartext? I don’t really see the issue here. What was the concern of the O. P. ? That a Comcast tech will know your Wifi password? If you’re really running something that requires that kind of security you may want to get your own wireless access point. Otherwise, that’s just how it works for a multitude of reasons.