It wasn't intended to start troubleshooting end user's internet. It was more to know what is up when my customer hold queue goes up to a couple of thousand calls on hold and my monitoring system lights up like a christmas tree. --Andrey On Wed, Feb 11, 2015 at 9:12 AM, Bob Evans <bob@fiberinternetcenter.com> wrote:
Since, we reduced ourselves to the level of troubleshooting consumer home access on a cable network. I can let you know that this happens to me at home, in silicon valley area of California routinely several times a week. In fact, so much that I have ATT, Comcast and Verizon hot spot for the rare event it happens to the first two at the same time. I simply flip between access points. The only thing I found worth the time it to test from home is to the destination points where our network has sessions with ATT, Comcast, etc.. With more than one consumer provider at here at home, it have happens often enough and it becomes clear that it's rarely worth the effort to troubleshoot from a consumer end point, unless of course if you work for them.
Thank You Bob Evans CTO
Hey, anyone had problems just now? My team and I at homes lost internet access for about 10 min. I also had many sites drop off. Still digging, but maybe trouble upstream? I'm in 50.133.128.0/17 at home.
--Andrey