From: Phil Howard <phil@whistler.intur.net> Date: Mon, 1 Mar 1999 17:58:59 -0600 (CST) Sender: owner-nanog@merit.edu
If there's anyone at Netcom who can read English, I'd appreciate a hand. The operational item is that ongoing abuse is being ignored, and shunted into form-letters that look stupid.
Netcom was my first ISP. They were also the first I canceled. And I had to do it via my credit card company because there was no one there that would speak ... any language.
Mindspring recently bought Netcom's customer base from Netcom and said that they will continue to operate it as "Netcom" and that their top priority was to improve Netcom's customer service. See http://www.netcom.com/ for the details. R. Kevin Oberman, Network Engineer Energy Sciences Network (ESnet) Ernest O. Lawrence Berkeley National Laboratory (Berkeley Lab) E-mail: oberman@es.net Phone: +1 510 486-8634