Don't have access to a normal PC right now but I agreed with this approach so much that I'm typing a response on a 10 button pad. Sam On 2013-11-13 21:33, Jimmy Hess wrote:
On Wed, Nov 13, 2013 at 3:46 AM, Sam Moats <sam@circlenet.us [1]> wrote:
about its long term benefit to the entire network. I cant think of a way to remove the incentive for this short term thinking.
The end users can, by inquiring about the abuse desk, before agreeing to sign up for service.
In this manner "Not having a good abuse" desk becomes a cost center, in the form of suppressed opportunities for future revenue.
Federal entities, etc, when soliciting for proposals from ISPs and service providers.... in addition to the "Must have IPv6 support",
could add a line "Must have a highly-responsive abuse desk/abuse contact; with 4 professional references from email or network operators in the industry who have worked with the abuse desk";
must aggregate and report matters of potential abuse or complaints regarding subscribers outgoing mail or IP traffic within 3 hours on average, during business hours.... and within 5 hours 24x7 ... etc...
-- -JH
Links: ------ [1] mailto:sam@circlenet.us