On Fri, Apr 15, 2011 at 2:14 PM, harbor235 <harbor235@gmail.com> wrote:
If I were going to provide a 365x24x7 NOC, how many teams of personnel do I need to fully cover operations? I assume minimally you need 3 teams to cover the required 24 hr coverage, but there is off time and schedule rotation?
Well, if you feel like being "nice" to your employees, or want to stop them from making mistakes a few months/years in to shift work, (or if you're having to set something up abroad), the Working Time Directive can be a useful guideline. (Full details at http://en.wikipedia.org/wiki/Working_Time_Directive and http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1073858926 if you're board, ignore the silly bits) But basically, in general, workers aged 18 and over are entitled to: - work no more than six days out of every seven, or 12 out of every 14 - take a 20-minute break if their shift lasts for more than six hours - work a maximum 48-hour average week And in general, night workers: - should not work more than an average of eight hours in a 24-hour period, averaged over a reference period of 17 weeks If you're an employer, be glad you're in North America :-) HTH, Alex